1. Introduction
This Privacy Policy (hereinafter referred to as the "Policy") is formulated by ACHILLES CHEMICAL CO., LTD (hereinafter referred to as "we", "our" or "the Company") in accordance with relevant laws, regulations and international norms. It applies to all users (including potential customers, partners, visitors, etc.) who access and use the official website of ACHILLES CHEMICAL CO., LTD (https://www.achilleschem.com, hereinafter referred to as the "Website").
We are committed to protecting the privacy and personal information of users. This Policy clarifies the types of personal information we may collect, the purposes and methods of collection and use, the measures we take to protect information security, and the rights and ways for users to manage their personal information. By accessing and using this Website, you acknowledge that you have read, understood and agreed to the terms of this Policy.
2. Collection of Personal Information
2.1 Types of Collected Information
2.1.1 Information Provided Voluntarily by Users
When users contact us through the Website (such as sending inquiry emails, filling in contact forms), we may collect the following personal information:
• Basic contact information: name, company name, email address, telephone number, postal address, etc.
• Business-related information: the types of chemical products (such as Oleo-Chemicals, Coating Resin, Polyurethane, Food additive, etc.) that users are interested in, purchase intentions, order-related information (if any), etc.
2.1.2 Automatically Collected Information
When users access the Website, our server may automatically collect non-identifiable technical information for the purpose of optimizing the Website experience and analyzing usage data, including:
• IP address, browser type and version, operating system type and version;
• Access time, browsing pages, stay duration, and other usage records of the Website;
• Network service provider information, and other similar technical data.
2.2 Collection Methods
• Through user-initiated contact behaviors (such as sending emails to info@achilleschem.com, making calls to +86-532-8888 5368 / 8098 7002, filling in online forms);
• Through technical means such as cookies and web beacons (users can adjust browser settings to refuse cookies, but may affect the normal use of some functions of the Website).
3. Use of Personal Information
We will only use the collected personal information for the following legitimate business purposes:
• To respond to user inquiries and provide the chemical products and related services (including Oleo-chemicals, Coating Resin, Polyurethane, Home Care& Personal Care products, Food additive, etc.) requested by users;
• To process and fulfill orders (if any), including delivery arrangement, payment confirmation, after-sales service, etc.;
• To communicate with users about business cooperation, product updates, industry information and other relevant matters (with the user's consent);
• To improve the quality and user experience of the Website, including analyzing usage data, optimizing page layout and function design;
• To comply with legal obligations, resolve disputes, and protect the legitimate rights and interests of the Company and users.
We will not use personal information for any purpose not stated in this Policy without the user's explicit consent.
4. Disclosure and Sharing of Personal Information
We will strictly keep users' personal information confidential and will not disclose, transfer, share or sell it to any third party unless one of the following circumstances is met:
• With the prior explicit consent and authorization of the user;
• Required by laws, regulations, judicial decisions or administrative enforcement orders;
• To protect the personal safety, property rights and other legitimate rights and interests of the Company, users or the public in emergency situations;
• When cooperating with professional service providers (such as logistics companies, payment institutions, legal and accounting firms) to provide business services, we will require them to comply with strict confidentiality obligations and only use the information for the agreed service purposes;
• In the event of merger, acquisition, asset transfer or other similar transactions, user information may be transferred as part of the business assets, and we will notify users of the relevant situation in advance (if permitted by law).
5. Protection of Personal Information
5.1 Security Measures
We have taken reasonable and necessary technical and managerial security measures to protect users' personal information from unauthorized access, use, modification, disclosure or destruction, including:
• Using encryption technology to protect the transmission and storage of sensitive information;
• Restricting the access rights of internal personnel to personal information, and conducting confidentiality training for relevant personnel;
• Regularly updating and maintaining information security systems and procedures to prevent potential security risks.
5.2 Limitation of Liability
Although we have taken sufficient security measures, no data transmission or storage system can be 100% secure. We shall not be liable for any unauthorized access, use or disclosure of personal information caused by force majeure, hacker attacks, computer viruses, or users' own improper operation.
6. Retention of Personal Information
We will retain users' personal information only for the period necessary to achieve the purposes stated in this Policy, or in accordance with the minimum period required by relevant laws and regulations. After the retention period expires, we will delete or anonymize the personal information in a safe manner.
7. Users' Rights
Users have the right to access, correct, delete or restrict the use of their personal information, and the right to withdraw their consent to the use of information at any time. To exercise these rights, users can contact us through the following ways:
• Telephone: +86-532-8888 5368 / 8098 7002
• Email: info@achilleschem.com
• Mailing address:
◦ Office 1: RM801，Qingdao S&T Bldg #7., Shibei Dist., Qingdao, China
◦ Office 2: RM1306，Guohui Bldg A., Huangdao Dist., Qingdao, China
We will respond to users' reasonable requests in a timely manner in accordance with relevant laws and regulations (generally within 30 working days).
8. Third-Party Links
The Website may contain links to third-party websites. This Policy only applies to our Website, and we are not responsible for the privacy practices and content of third-party websites. Users should review the privacy policies of third-party websites before accessing them.
9. Changes to the Privacy Policy
We reserve the right to modify or update this Policy from time to time according to changes in laws, regulations or business needs. The revised Policy will be posted on this Website with the updated date indicated. Continued use of the Website by users after the revision of the Policy shall be deemed as acceptance of the revised terms.
10. Contact Us
If users have any questions, suggestions or complaints about this Privacy Policy or the protection of personal information, they can contact us through the following channels:
• Telephone: +86-532-8888 5368 / 8098 7002
• Email: info@achilleschem.com
• Mailing address:
◦ Office 1: RM801，Qingdao S&T Bldg #7., Shibei Dist., Qingdao, China
◦ Office 2: RM1306，Guohui Bldg A., Huangdao Dist., Qingdao, China
We will reply to users' questions and handle relevant matters in a timely and professional manner.
